Quality of Services Survey Results for Families

185 Surveys were distributed to families
20 Surveys were returned

Involvement and Respect

Ratings ranged from 70 - 95% Satisfaction with the extent of their involvement and the area of respect.

Open and Private Communication

Ratings ranged from 70 - 85% Satisfaction with communicating their concerns and their interactions with staff.

• The need for more continuity of support (less staff changes)
• Family not informed about their son’s move to a new home

Individualized Supports

Ratings ranged from 70 - 95% Satisfaction with the individualized supports that are in place for their family member.

Safety and Security

Ratings ranged from 70 - 100% Satisfaction with the level of safety and security that is present for their family member.

Concerns that were identified in the Comments

• Would like to see less staff changeovers.
• The need for better orientation and training to casual staff.
• Would like to see more educational programs being offered.
• Concerns with their son’s home being used as a rehab centre for modified workers.